Terms and Conditions

1.1 The present general conditions of online sales ("General Conditions") apply to all sales contracts entered into between "DROP Srl" (with registered office in Via Sandro Pertini n.1, Montegranaro (FM), 63812, C.F. and P.IVA 01383870431, hereinafter "DROP" or the "Seller"), which markets on behalf of "MANIFATTURE PAOLONI S.p.A." (with its registered office in Appignano (MC), via E.Fermi n.17, cap 62010, C.F. and P.IVA 0082172000430, hereinafter "MANIFATTURE PAOLONI" or the "Producer/Supplier"), the "Manuel Ritz" brand products for sale in the online shop on the website "www.manuelritz.com" (the "Site"), and the customer understood, pursuant to Article 3 of Legislative Decree no. 206 /2005 ("Consumer Code"), as a consumer i.e. a natural person acting for purposes which are outside his or her trade, business, craft or profession (the "Customer"), on the basis of orders submitted electronically through the Site. DROP therefore reserves the right not to process orders from persons other than the Customer.

1.2 By accepting these General Conditions when purchasing a product on the Site, the Customer declares that he/she has carefully read their contents and undertakes to comply with their provisions. The Customer may not purchase products via the Site if he/she does not accept these General Terms and Conditions.

1.3 The General Terms and Conditions apply irrespective of the nationality of the Customer, provided that delivery of the products takes place in one of the countries in which the online sales service is active; these countries are listed on the Site in the "Select your country of destination" section.

2.1 DROP reserves the right to make changes to these General Terms and Conditions from time to time, where such changes are necessary to ensure compliance with new legal provisions, for technical reasons, to adapt them to the sales models adopted by DROP or to better protect the rights of the parties. The most recent version of the General Conditions is published from time to time on the Site. In any case, the version of the General Conditions in force at the time the relevant order is placed shall apply to each purchase.

3.1 In order to proceed with the purchase of products on the Site, the Customer must (i) access the Site with his or her authentication credentials already obtained following the creation of an account in his or her name on the Site, or (ii) create a new account on the Site, or (iii) proceed with the purchase as a "guest" user, without the need for any registration.

3.2 In order to create a new account on the Site, the Customer must (i) correctly fill in the fields of the registration form, entering all the data requested therein (by way of example but not limited to: first name, last name, e-mail address, username and password), (ii) confirm that he/she has read the privacy policy on the Site and provide any additional consents, and (iii) confirm the registration.

3.3 When creating an account on the Site, the Customer must choose a username and password, respecting the password creation criteria indicated on the Site from time to time. The Customer acknowledges and accepts that the credentials for accessing the Site are personal and must not be disclosed or transferred to third parties. The Customer undertakes to keep his password secret and to immediately notify DROP in the event of unauthorised use of the account or loss or misappropriation of the access credentials by sending a written notice addressed to DROP to the addresses set forth in Article 16, containing a detailed explanation of the incident and a copy of his identity document. Upon receipt of the notice from the Customer, DROP shall block the Customer's access credentials and provide the Customer with new access credentials. DROP assumes no liability for any loss or damage resulting from the Customer's failure to keep its password secure or to notify DROP of the unauthorised use, loss or theft of its password. The Customer assumes all liability to DROP for any loss and/or damage resulting from any unauthorised use of its account.

3.4 Registration to the Site is free of charge, it being understood that (i) the Customer shall bear the cost of the Internet connection used to access the Site, according to the rates, terms and conditions practiced by its operator and (ii) the purchase of a product on the Site entails the obligation for the Customer to pay to DROP the fees due for such product.

3.5. Following registration on the Site, the Customer shall receive an e-mail message at the address indicated during the registration process.

3.6. The Customer may cancel its account at any time by sending an e-mail to DROP at the address indicated in Article 16 below. Upon receipt of such communication, all contractual relations between the Client and DROP - except for purchase orders already sent prior to the request for cancellation - shall be considered terminated and the Client's username and password shall be deleted.

4.1 The Customer may also purchase via the Site as a guest, without creating an account on the Site. In this case, the Customer must (i) correctly fill in the fields of the appropriate form on the Site, entering all the data requested therein (by way of example but not limited to: name, surname, billing and delivery address, e-mail address), (ii) confirm that he/she has read the privacy policy on the Site and provide any additional consents and (ii) accept these General Conditions.

4.2 Following the completion of the form, the Customer may select a payment method from those indicated in Article 8.1. below and electronically submit its purchase order to DROP.

5.1 The Customer must select the products and place them in the cart, without prejudice to the possibility of modifying or deleting the contents of the cart at any time before proceeding with the forwarding of the purchase order.

5.2 The submission of a purchase order through the Site constitutes a binding purchase offer with respect to the selected products and, therefore, the conclusion of a purchase contract, which shall be entirely governed by these General Conditions ("Contract").

5.3 Before confirming the purchase order, the Customer is required to check the summary of the purchase order to verify that all data provided are correct. Any data entry errors may be corrected by using the data editing functions on the Site. Once the order has been submitted, it will no longer be possible to make corrections.

5.4 Once the purchase order has been sent, DROP shall send the Customer an e-mail confirming receipt of the order, containing the order number and details of the order placed ("Confirmation of Receipt"). 

5.5. The Customer shall keep the order number in the Confirmation of Receipt for the purpose of any eventual communication with DROP.

6.1 The Customer may only purchase the products in the catalogue published on the Site and available at the time of the Customer's purchase order. The catalogue of products may be periodically updated, therefore DROP does not provide any guarantee as to the permanence of a product among those available nor as to the availability of all the sizes/versions of each product/colour in the catalogue.

6.2 Each product is accompanied by a descriptive sheet of its main characteristics. The images and colours of the products in the descriptive cards may not faithfully correspond to the real ones, due to the settings of the computer systems or devices used by the Customer to view the Site. Therefore, the images published must be considered indicative within the limits of normal tolerance.

6.3 The products on the Site are available while stocks last. If the product selected is not available, DROP shall promptly notify the Customer by e-mail and refund any sums already paid by the Customer.

7.1 The sales prices indicated on the Site are inclusive of VAT, if applicable, depending on the country in which the products are shipped.

7.2 The sales prices applicable to the Customer are those published online at the time the purchase order is submitted. These prices may be subject to change without prior notice. It is the Customer's responsibility to check the final price before submitting the purchase order.

7.3 In the event of a recognisable error in the indication of the price of a product or in the calculation of the amount requested in payment, DROP shall not accept the order proposal and shall contact the Customer to enable him to transmit the correct purchase order proposal.

7.4 DROP reserves the right to apply different sales prices depending on the country in which the products are shipped.

7.5. All the prices of the products on the Site are net of shipping costs, which - if due - will be communicated during the purchase procedure before placing the relevant order.

8.1 The payment methods available to the Customer are listed below:

Credit card (Visa, Mastercard, American Express, Maestro);

Paypal;

Amazon Pay; 

Google Pay;

Apple Pay;

Klarna.

8.2 The payment system only accepts cards of the Visa, Mastercard, American Express and Maestro circuits (Visa Electron cards that are not enabled for online payments are excluded).

8.3 If payment is made via PayPal, the Customer will be redirected to a page on the PayPal website where, after entering his e-mail address and password, payment will be made. It is only possible to proceed with the payment via a verified PayPal account, which can be accessed on the PayPal website.

To use Amazon Pay, the Customer must log into his Amazon account and must have a payment card added to his Wallet.

To use Google Pay the Customer must use Google Chrome, must be logged into their Google account and must have a payment card added to their Wallet.

To use Apple Pay the Customer must use Safari, must be logged into their cloud account via Apple ID and must have a payment card added to their Wallet.

8.4 Credit card data is handled directly by banks (Payment Service Providers) specialised in handling online payments; PayPal data is handled directly by PayPal. The information is encrypted using state-of-the-art encryption systems that prevent it from being used by third parties and is not shared with DROP, but is sent directly to the bank or PayPal.

8.5 In the event of purchase by Credit Card or PayPal payment methods, the transaction shall be authorised at the time of the purchase order. DROP shall not accept the purchase order in the event that payment is not authorised by the relevant manager.

8.6 In order to take advantage of Klarna's payment methods, during checkout the Customer's personal data shall be transmitted in the form of contact and order details to Klarna so that Klarna can assess whether the Customer is eligible for its payment methods and adapt these payment methods to the Customer's needs. The Customer's personal data is processed directly by Klarna in line with its Privacy Policy.

8.7 DROP reserves the right to request the Customer to provide additional information (e.g. telephone number) or to send copies of documents proving the ownership of the Credit Card used, solely for the purpose of the verifications necessary for payment by credit card and for the purpose of further protection and safeguard of the Customer. In the absence of the required documentation, DROP reserves the right not to accept the purchase order.

8.8 In the event of cancellation of the order, or in the event of non-acceptance of the same, DROP shall refund the Customer, as soon as possible, any amounts already paid. Refunds of the amounts paid by the Customer to DROP shall be made using the same method of payment used by the Customer to make the purchase. Refunds shall be processed in the time and manner provided by the operator of that payment instrument. If there is no correspondence between the addressee of the order indicated in the order proposal and the person who made the payment of the sums due for the purchase, the refund of the sums, in the event of cancellation of the order, or non-acceptance thereof or exercise of the right of withdrawal, shall in any event be made to the person who made the payment.

8.9 It should be noted that in online sales, pursuant to Article 22 of Presidential Decree No. 633 of 26/10/1972 and Article 2, letter oo) of Presidential Decree No. 696 of 21 December 1996 (as confirmed by Resolution No. 274/E of 5 November 2009), the seller is not required to issue an invoice (nor a receipt or fiscal receipt) to the consumer purchaser (i.e. the purchaser who is not a VAT registered person). However, the Customer may request DROP to issue a fiscal invoice, if he so wishes, during the purchase procedure. In this case, DROP shall send the requested invoice to the e-mail address indicated during registration or in the order form. For the purposes of issuing the invoice, the information provided by the Customer at the time of the order shall prevail. After the invoice has been issued, it will not be possible to change the data indicated, so the Customer is invited to carefully check the data entered before proceeding to send the order. If the invoice is not requested during the purchase process, it may in no case be requested and issued afterwards. If the Customer does not request the issuance of an invoice, DROP shall in any case send - to the e-mail address or residential address indicated during registration or in the order form - a purchase receipt, without fiscal validity, useful only for assistance or warranty purposes.

8.10 In accordance with our company policy and as required by Directive 2014/55/EU, no tax invoices will be issued for countries belonging to the European Commission.

9.1 Products purchased on the Site are delivered to the shipping address indicated by the Customer when registering on the Site or purchasing the product. Delivery of the products is made through agreed couriers at the shipping address indicated by the Customer in the order form. The couriers may not be able to deliver in locations that are particularly difficult to reach; in these cases, DROP shall inform the Customer of the non-acceptance of the order.

For shipments to non-EU countries, the DAP (Delivered At Place) formula is used, whereby the Customer undertakes as of now to pay, in addition to the total amount of the order, customs charges and any local taxes to the courier or to the competent authorities in this regard, in accordance with the legal provisions of the country to which the Products will be delivered. Therefore, in such cases: (i) the Customer is advised to enquire about local duties and taxes, before placing the order, with the competent bodies of the non-EU country of destination of the Products and (ii) it is up to the Customer, in order to ensure that the parcel is cleared through customs, to provide all necessary information and/or pay the relevant taxes. If the package is not cleared through customs, it will be returned to MANIFATTURE PAOLONI's warehouse.

9.2 Upon delivery of the products to the courier, the Customer shall receive a confirmation notice by e-mail from DROP with the tracking code, which shall enable the Customer to constantly monitor the shipment ("Shipment Confirmation"). The date of shipment of the products coincides with the date on which the products are entrusted to the courier in charge of their delivery.
9.3 The time and cost of delivery of the products vary depending on the countries of destination. In any case, delivery times are indicative and not binding for DROP, subject to the provisions of art.10. 

The shipping costs of the products are borne by the Customer, to whom they are communicated during the purchase procedure, before placing the order, except as provided below. MANIFATTURE PAOLONI reserves the right to change the charge of shipping costs as governed above, for example by providing free shipping for all orders or only for purchases that exceed a certain spending threshold and/or only for certain shipping countries and/or only for certain days/periods of the year, giving evidence of this on the Site and providing notice to the Customer during the purchase procedure before placing the order.
For shipments to countries outside the EU, the DAP (Delivered At Place) formula is used, whereby the Customer agrees as of now to pay, in addition to the total amount of the order, the customs charges and any local taxes to the courier or to the relevant competent authorities, in accordance with the legal provisions of the country where the Products will be delivered. Therefore, in such cases: (i) the Customer is advised to inquire about local duties and taxes, prior to placing the order, from the competent bodies of the non-EU country of destination of the Products and (ii) it is up to the Customer, in order to ensure that the parcel is cleared through customs, to provide all necessary information and/or settle the relevant taxes. If the package is not cleared through customs, it will be returned to the warehouse of MANIFATTURE PAOLONI. It is expressly specified that any customs charges and local taxes paid by the Customer under this paragraph will not be refunded, even in the event of withdrawal.

The shipping costs of the products are borne by the Customer, who is notified during the purchase procedure, before placing the order, except as provided below. MANIFATTURE PAOLONI reserves the right to change the charge for shipping costs as set out above, for example by providing free shipping for all orders or only for purchases that exceed a certain spending threshold and/or only for certain shipping countries and/or only for certain days/periods of the year, highlighting this on the Site and notifying the Customer during the purchase procedure before placing the order. 

9.4 Upon delivery of the product(s), the Customer shall check that (i) the number of packages corresponds to that resulting from the transport documents and (ii) the packaging is intact and without signs of damage, tampering or alteration. If this verification is unsuccessful, the Customer shall immediately make the appropriate complaints to the courier, rejecting the product or accepting it subject to a written reservation on the transport document. Failing this, once the courier's document has been signed, the Customer may not raise any objection as to the external characteristics of what has been delivered. Furthermore, the Customer shall inform DROP, by contacting Customer Service as set forth in Article 16, no later than 8 (eight) days from the date of delivery of the product, to report any problems concerning the physical integrity, correspondence or completeness of the products received. The Customer's right to the legal guarantee of conformity pursuant to Article 13 below and the right of withdrawal pursuant to Article 14 below shall in any case remain unaffected.

10. Consegna tardiva

10.1 Laddove sia stato concluso il Contratto e la consegna dei prodotti ordinati dal Cliente non sia avvenuta entro i termini comunicati, i termini di consegna dei prodotti stessi al Cliente si intenderanno prorogati sino a un massimo di 30 (trenta) giorni dalla conclusione del Contratto.

10.2 In conformità all’articolo 61 del Codice del consumo, laddove DROP non consegni i prodotti entro il termine di cui all'articolo 10.1, il Cliente potrà:

  • recedere dal Contratto con le modalità di cui all’art.14.2. e ottenere il rimborso secondo quanto previsto all’art.14.4.;
  • oppure chiedere a DROP di effettuare la consegna entro un termine supplementare appropriato alle circostanze. Se il termine supplementare scade senza che i prodotti siano stati consegnati, il Cliente è legittimato a risolvere il Contratto, salvo il diritto al rimborso di tutti gli importi versati per l’esecuzione del Contratto e all’eventuale risarcimento dei danni.

10. Late delivery

10.1 If the Contract has been concluded and the delivery of the products ordered by the Customer has not taken place within the communicated terms, the terms of delivery of the products to the Customer shall be deemed extended by up to 30 (thirty) days from the conclusion of the Contract.

10.2 In accordance with Article 61 of the Consumer Code, if DROP does not deliver the products within the term referred to in Article 10.1, the Customer may

withdraw from the Contract in the manner set forth in Article 14.2. and obtain a refund in accordance with Article 14.4;

or request DROP to make delivery within an additional period appropriate to the circumstances. If the additional period expires without the products having been delivered, the Customer is entitled to terminate the Contract, without prejudice to the right to reimbursement of all sums paid for performance of the Contract and to damages, if any.

10.1 If the Contract has been concluded and the delivery of the products ordered by the Customer has not taken place within the communicated terms, the terms of delivery of the products to the Customer shall be deemed extended by up to 30 (thirty) days from the conclusion of the Contract.

10.2 In accordance with Article 61 of the Consumer Code, if DROP does not deliver the products within the term referred to in Article 10.1, the Customer may

withdraw from the Contract in the manner set forth in Article 14.2. and obtain a refund in accordance with Article 14.4;

or request DROP to make delivery within an additional period appropriate to the circumstances. If the additional period expires without the products having been delivered, the Customer is entitled to terminate the Contract, without prejudice to the right to reimbursement of all sums paid for performance of the Contract and to damages, if any.

11.1 In the event of non-delivery of the products due to the Customer's absence or for other reasons (wrong address, address not found, etc.), a further delivery attempt will be made or the courier will keep the products at its warehouse until the Customer, who will be informed by means of the notice of attempted delivery, collects them. If the products are not collected within the period indicated in the notice of attempted delivery, they will be returned to DROP. In this case, the Contract shall be deemed to be rescinded by right pursuant to Article 1456 of the Italian Civil Code, by sending written notice to the Customer by email, and the relevant purchase order shall be cancelled. Within the following 15 (fifteen) days, DROP shall proceed to reimburse the price paid by the Customer for the products, minus the costs of the unsuccessful shipment, the costs of returning the products and any other expenses incurred due to the non-delivery of the products due to the Customer's absence or inertia in fulfilling its obligation to receive delivery.

11.2 Following the communication referred to in Article 11.1, the Customer wishing to request delivery of the products previously ordered shall necessarily proceed with a new purchase order, without prejudice to DROP's right to refuse such order.

12.1 The Client declares and guarantees: that he/she legitimately accepts these General Conditions; that he/she is of legal age; that the personal data and other information communicated to DROP during registration on the Site or when purchasing a product are true, correct and up-to-date; that he/she will use the Site in compliance with any applicable provision of law or regulation, refraining from any form of direct and/or indirect use of the Site that is in contrast with the law, these General Conditions or that is detrimental to the rights of third parties.

DROP reserves the right to verify at any time and by any means at its disposal the information provided, including by requesting the Customer to provide appropriate supporting documentation, and, in the event of a breach, to close or suspend the Customer's account.

12.2 The Customer undertakes to indemnify and hold DROP harmless against all liabilities, actions, costs, expenses and claims that may arise from the Customer's breach of the representations and warranties referred to in Article 12.1, without prejudice in any event to DROP's right to terminate the Contract with immediate effect pursuant to Article 1456 of the Italian Civil Code.

13.1 The products sold to the Customer through the Site enjoy the legal guarantee of conformity by the Producer/Supplier, provided for by articles 128 et seq. of the Consumer Code ("Legal Guarantee"). To benefit from the warranty, the Customer shall keep and exhibit the invoice (or the purchase receipt or DDT) that he/she will receive together with the delivery.

13.2 The Legal Warranty may be claimed for any conformity defect existing at the time of delivery of the product, provided that the conformity defect has manifested itself within the term of 2 (two) years from delivery of the product. The Customer is obliged to report the conformity defect by contacting Customer Services in the manner indicated in Article 16; this report must contain an accurate and complete description of the defects or faults complained of. In this case, Customer Services shall acknowledge the Customer's communication and give him/her instructions for shipping the defective product.

13.3 The Client may request, at his discretion, to repair the product or to replace it, without any expenses to his charge, unless the remedy chosen is objectively impossible or excessively onerous compared to the other taking into account all the circumstances and, in particular, those listed in Article 135-bis, paragraph 2, Consumer Code.

13.4 The Producer/Supplier may refuse to make the goods compliant by repair and replacement if repair and replacement are impossible or if the costs that the Producer/Supplier would have to bear are disproportionate, taking into account all the circumstances, including those listed in Article 135-bis, paragraph 2, letters a) and b), Consumer Code.

13.5 The Client may request, at its discretion, an appropriate reduction in price or termination of the Contract if one of the following situations occurs: (i) the Producer/Supplier has failed to repair or replace the goods or has failed to repair or replace them, where possible, pursuant to article 135-ter, paragraphs 1, 2 and 3 of the Consumer Code or has refused to make the goods compliant pursuant to article 13.4 above. (ii) a lack of conformity becomes apparent despite the Manufacturer/Supplier's attempt to restore the goods to conformity; (iii) the lack of conformity is so serious as to justify the immediate reduction of the price or termination of the contract of sale; (iv) the Manufacturer/Supplier has declared or it is clear from the circumstances that it will not restore the goods to conformity within a reasonable period or without significant inconvenience to the Customer. It is understood that the Customer is not entitled to terminate the contract if the lack of conformity is minor.

13.6 If, after taking back the product, it is ascertained that the conformity defect complained of actually exists, any transport, repair or replacement costs shall be borne by the Producer/Supplier. Otherwise, i.e. where it is ascertained that the conformity defect reported does not exist or that there are no prerequisites for the applicability of the Legal Warranty, the Legal Warranty shall not apply and all transport costs as well as the costs related to the verification of the alleged conformity defect shall be borne by the Customer, who shall be notified thereof.

13.7 The Customer acknowledges and accepts that any defects or damages occurring after the delivery of the goods, such as those caused by improper use by the Customer or third parties, are not covered by the Legal Warranty.

14.1 Pursuant to Articles 52 et seq. of Legislative Decree No. 206/2005, as amended, the Customer shall have the right to withdraw from the contract, without having to give any reasons, within 14 (fourteen) days from the date of delivery of the products, or from the day on which the Customer or a third party designated by him/her acquires physical possession of the products. If the Customer has purchased with a single order several products that were delivered on different dates, the withdrawal period shall expire after 14 (fourteen) days from the date of delivery of the last product. Withdrawal is not allowed for the types of products for which this is expressly excluded pursuant to Art. 59 of Legislative Decree no. 206/2005 and subsequent amendments (for example, for goods made to measure or clearly customised).

14.2 To exercise the right of withdrawal, the Customer, in accordance with Article 54 of the Consumer Code, may use, at his or her discretion, one of the following methods:

- If you are a registered user, complete the online return procedure by accessing your account and clicking on "My orders". Click on the "Return" button next to your order number, and follow the displayed instructions until your return is correctly registered.

- If you have placed your order as a guest without registering, the return must be requested by filling in the online form available in the appropriate section in the footer.

- Send the Vendor at the following contact: shoponline@manuelritz.com an explicit declaration of your wish to withdraw from the contract.

The Customer shall obligatorily quote in the e-mail for the exercise of the right of withdrawal or in the return form the order number that will be indicated in the Confirmation of Receipt referred to in Article 5.4.

14.3 Upon receipt of the request for withdrawal, DROP shall promptly send the Customer by email an acknowledgement of receipt, as well as the return form to be inserted in the package and instructions on how to proceed with the return of the product.

14.4 In the event of withdrawal, the Client will be refunded all amounts paid to DROP at the time of purchase, including delivery costs if all purchased products are returned, subject to any deduction from the refund of the costs of returning the returned products, as well as customs charges and local taxes for returns from non-EU countries, as better specified below.

The refund will be made without undue delay and in any event no later than 14 (fourteen) days from the day DROP was informed of the Customer's decision to withdraw from the Contract. The refund time following withdrawal may be longer in the event that any local duties and taxes to be borne by the Customer for returns from non-EU countries must be deducted from the refund, as further specified below. Said refunds will be made using the same means of payment used by the Customer for the initial transaction.
The costs of returning returned products are the responsibility of the Customer. MANIFATTURE PAOLONI reserves the right to change the charge for the costs of returning the returned products, for example by providing free of charge for partial returns and/or higher than a certain value and/or only for returns coming from certain countries and/or only in certain days/periods of the year, giving evidence of this on the Site, as well as providing notice to the Customer during the return procedure.

In case of withdrawal, any customs charges and local taxes for returns from non-EU countries will be borne by the Customer. If the Customer does not provide in advance the payment of customs charges and local taxes related to the return from non-EU countries, the relevant amounts advanced by MANIFATTURE PAOLONI will be deducted from the amount of the refund resulting from the return.

It should be noted that in the event of withdrawal, any customs charges, local taxes and tax on goods and services paid by the Customer in accordance with Article 9.3 above shall not be refunded.

14.5 For the purpose of withdrawal, the Customer shall return the returned products without undue delay and in any event within 14 (fourteen) days from the day on which it notified DROP of its intention to withdraw from the Contract. The deadline shall be considered met if the Customer returns the products before the expiration of the 14 (fourteen) day period to the following address: Manifattura Paoloni S.p.A. - Via E.Fermi, 17 - 62010 Appignano (MC) - Italy. In this case DROP may suspend the refund due as a result of the exercise of the right of withdrawal until the receipt of the products or until the Customer demonstrates that he/she has returned the products, whichever situation occurs first.

14.6 The Customer is required to return the products in undamaged condition, undamaged, with original labels not removed and in the original packaging. In particular, the returned products must not have been worn, used, washed or altered in any way. The return of incomplete, damaged, used or altered products in any way will not be accepted. Packaging of products must be accurate in order to safeguard the original wrappings from damage, affixing of writing or labels. In case of return of products related to orders containing also free products, the free products must also be returned.

14.7 In the event of forfeiture of the right of withdrawal due to expiration of the terms or in the event that the return cannot be accepted because it does not comply with the conditions referred to in art. 14.6, DROP will provide for the relevant communication by registered letter A.R.; the product, if already sent back, will remain at the disposal of the Customer at Manifattura Paoloni S.p.A. - Via E.Fermi, 17 - 62010 Appignano (MC) - Italy, for him to collect it at his own care and expense.

15.1 The data controller of Customers' personal data is MANIFATTURE PAOLONI. DROP processes Customers' personal data as data processor, appointed for this purpose pursuant to Article 28 of EU Regulation 2016/679. The purposes and methods of processing are specified in the Privacy Policy published in the footer of the Site in the "Privacy Policy" section.

16.1 The Customer Service, which the Customer can contact for any information, to request assistance or submit complaints, can be reached at the following addresses:

17.1 The Customer has the option to resort to the platform established by the European Commission for the resolution of disputes related to online sales contracts ("ODR Platform"). Through the ODR Platform the Customer and DROP may resolve disputes relating to purchases made online through the assistance of an impartial body. The ODR Platform can be accessed at the following link: https://ec.europa.eu/consumers/odr/main/?event=main.home.show

18.1 These General Conditions are entirely governed by Italian law. Conflicting and in any case private international law rules are excluded, as well as the United Nations Convention on Contracts for the International Sale of Goods (CISG) adopted in Vienna on April 11, 1980. 

The mandatory provisions of law provided for in the State in which the Customer has his habitual residence are always subject.

18.2 Any dispute arising between the parties in connection with the validity, interpretation, execution and termination of these General Conditions or of each Contract - if the Customer intends to bring the matter before the ordinary Judicial Authority - shall be subject to the exclusive jurisdiction, at its discretion, of the Court of Fermo or of the Court of the country of residence or domicile of the consumer, if the latter country is an EU Member State. The Seller shall submit any dispute arising under these General Conditions to the competent Court of the country in which the Customer normally resides, if it is an EU Member State; otherwise it shall be submitted to the Court of Fermo.