Terms and Conditions

14.1 Pursuant to Articles 52 et seq. of Legislative Decree No. 206/2005, as amended, the Customer shall have the right to withdraw from the contract, without having to give any reasons, within 14 (fourteen) days from the date of delivery of the products, or from the day on which the Customer or a third party designated by him/her acquires physical possession of the products. If the Customer has purchased with a single order several products that were delivered on different dates, the withdrawal period shall expire after 14 (fourteen) days from the date of delivery of the last product. Withdrawal is not allowed for the types of products for which this is expressly excluded pursuant to Art. 59 of Legislative Decree no. 206/2005 and subsequent amendments (for example, for goods made to measure or clearly customised).

14.2 To exercise the right of withdrawal, the Customer, in accordance with Article 54 of the Consumer Code, may use, at his or her discretion, one of the following methods:

- If you are a registered user, complete the online return procedure by accessing your account and clicking on "My orders". Click on the "Return" button next to your order number, and follow the displayed instructions until your return is correctly registered.

- If you have placed your order as a guest without registering, the return must be requested by filling in the online form available in the appropriate section in the footer.

- Send the Vendor at the following contact: shoponline@manuelritz.com an explicit declaration of your wish to withdraw from the contract.

The Customer shall obligatorily quote in the e-mail for the exercise of the right of withdrawal or in the return form the order number that will be indicated in the Confirmation of Receipt referred to in Article 5.4.

14.3 Upon receipt of the request for withdrawal, DROP shall promptly send the Customer by email an acknowledgement of receipt, as well as the return form to be inserted in the package and instructions on how to proceed with the return of the product.

14.4 In the event of withdrawal, the Client will be refunded all amounts paid to DROP at the time of purchase, including delivery costs if all purchased products are returned, subject to any deduction from the refund of the costs of returning the returned products, as well as customs charges and local taxes for returns from non-EU countries, as better specified below.

The refund will be made without undue delay and in any event no later than 14 (fourteen) days from the day DROP was informed of the Customer's decision to withdraw from the Contract. The refund time following withdrawal may be longer in the event that any local duties and taxes to be borne by the Customer for returns from non-EU countries must be deducted from the refund, as further specified below. Said refunds will be made using the same means of payment used by the Customer for the initial transaction.
The costs of returning returned products are the responsibility of the Customer. MANIFATTURE PAOLONI reserves the right to change the charge for the costs of returning the returned products, for example by providing free of charge for partial returns and/or higher than a certain value and/or only for returns coming from certain countries and/or only in certain days/periods of the year, giving evidence of this on the Site, as well as providing notice to the Customer during the return procedure.

In case of withdrawal, any customs charges and local taxes for returns from non-EU countries will be borne by the Customer. If the Customer does not provide in advance the payment of customs charges and local taxes related to the return from non-EU countries, the relevant amounts advanced by MANIFATTURE PAOLONI will be deducted from the amount of the refund resulting from the return.

It should be noted that in the event of withdrawal, any customs charges, local taxes and tax on goods and services paid by the Customer in accordance with Article 9.3 above shall not be refunded.

14.5 For the purpose of withdrawal, the Customer shall return the returned products without undue delay and in any event within 14 (fourteen) days from the day on which it notified DROP of its intention to withdraw from the Contract. The deadline shall be considered met if the Customer returns the products before the expiration of the 14 (fourteen) day period to the following address: Manifattura Paoloni S.p.A. - Via E.Fermi, 17 - 62010 Appignano (MC) - Italy. In this case DROP may suspend the refund due as a result of the exercise of the right of withdrawal until the receipt of the products or until the Customer demonstrates that he/she has returned the products, whichever situation occurs first.

14.6 The Customer is required to return the products in undamaged condition, undamaged, with original labels not removed and in the original packaging. In particular, the returned products must not have been worn, used, washed or altered in any way. The return of incomplete, damaged, used or altered products in any way will not be accepted. Packaging of products must be accurate in order to safeguard the original wrappings from damage, affixing of writing or labels. In case of return of products related to orders containing also free products, the free products must also be returned.

14.7 In the event of forfeiture of the right of withdrawal due to expiration of the terms or in the event that the return cannot be accepted because it does not comply with the conditions referred to in art. 14.6, DROP will provide for the relevant communication by registered letter A.R.; the product, if already sent back, will remain at the disposal of the Customer at Manifattura Paoloni S.p.A. - Via E.Fermi, 17 - 62010 Appignano (MC) - Italy, for him to collect it at his own care and expense.