Customer Service

Please, call +39 02 80016570 or by filling out the contact form found in the Customer Service section.

You just need to access the product page, and click on each item. You will find the size weared by the model with detailed measurations.

In Manuel Ritz online store you can buy without any doubt. If you do not like the product you received, you can send it back to us. You can request a return if these conditions are true (D.L. 206/2005 - Italian Law): - The return must be made within 14 days from the delivery date; - The item must be undamaged and unused; - The original tag must not have been removed. If these requirements are met, we will refund the price of the product. To proceed with a return, you must create a return request.

As a registered user, by logging into your account and clicking on "My Orders" then on the "Make Return" button located next to your order number. As a guest, without registering, by filling out the online form available in the section located in the footer.

Return shipping costs are your responsibility. If products are returned from a country outside the EC area, any customs fees are also your responsibility.

Please contact our customer service department at +39 02 80016570. You must initiate the return procedure, specifying the reason, and we will refund you as soon as the product is back in stock.  For more information on how to return, click here.

To purchase the desired product again and it is still available, simply proceed with a new order.

Please contact our service number +39 02 80016570. For more information on how to return, click here

The refund will be made to the payment method used when ordering.

When the package will be back in our warehouse, and after the conditions checking, you will be refunded.

The shipping costs are re-credited only in the case of defective or incorrect products delivery.

Please contact our customer service using the contact form specifing the issue.

You can return an item if the size is wrong or you don't like it. We will issue a refund once the goods have arrived in our warehouses.

You can contact our customer service by using the contact form you will find in Customer service category.

Orders placed on manuelritz.com are shipped to the Italian territory via BRT or equivalent; and in other countries via FEDEX or equivalent. At the time of shipment, the tracking number is communicated to follow the path of the package.

The goods will arrive directly at the shipping address indicated during the order without having to pay anything other than what was paid at the time of the order, unless the cash on delivery was selected as the payment method. Any customs duties must be paid by the customer upon delivery.

ATTENTION: we do not ship to PO boxes.

Shipping costs are calculated at checkout and shown under total amount.

Orders are processed in 1-3 working days after checking the actual availability of the product and checking the payment. In case of errors, the amount charged can be refunded. Shipments are delivered in 1-3 working days in Italy, 2-5 days for islands and in 3-5 days in other countries of the European Community. World wide shipments are delivered in 5/7 days.

By clicking on the link in your order shipment confirmation email you will find all the info regarding your package and be able to track all updates

You can enter it on the check-out page. You will find a specific space where you can enter the code, then you have to click "Apply" and the amount you pay will be automatically discounted.

By purchasing from our online store, security is guaranteed. In the purchase process, every page intended to handle the credit card transaction is protected through the latest version of the SSL (Secure Socket Layer) protocol. This means that all financial information-credit card number, expiration date, etc. - are encrypted in advance through a particularly robust and powerful algorithm, and only then are they forwarded over the network. When you enter your credit card information, the financial information is sent directly to the bank's secure site. Neither we nor anyone else will ever have access to your credit card information, thus ensuring maximum security.

You can pay by credit card, PayPal, Amazon Pay, Google Pay, Apple Pay, Shop Pay and Klarna. We accept major credit cards, including Visa and MasterCard and American Express.

You can pay with discount codes and coupons provided by Manuel Ritz for promotions or special events. You must enter the code in the appropriate section of the checkout.

Yes, for sure.

Yes. For sure. You just have to communicate the company details via email to shoponline@manuelritz.com after you have made your purchase.

If you live in a country Extra CE, to purchase price is with no VAT.

By purchasing from our online store, security is guaranteed. In the purchase process, every page intended to handle the credit card transaction is protected through the latest version of the SSL (Secure Socket Layer) protocol. This means that all financial information-credit card number, expiration date, etc. - are encrypted in advance through a particularly robust and powerful algorithm, and only then are they forwarded over the network. When you enter your credit card information, the financial information is sent directly to the bank's secure site. Neither we nor anyone else will ever have access to your credit card information, thus ensuring maximum security.

You can access the list of selected products by clicking on the cart icon at the top right. If you have purchased two or more identical items, you will find them unified in the same row.On this page you can change the order by deleting or adding items at any time. Each product in the cart can be modified, going back to the product page. You will be asked to log in or continue as a guest and enter the shipping address, when proceeding with your purchase. Before making the payment, you can enter a discount code if you have one. Finally, your order will be summarized and you can proceed with the payment with the method you prefer. You will be notified of the purchase success, receiving a confirmation e-mail

No, you can make your purchase by proceeding to checkout as a guest. However, we recommend that you register as a customer in order to take advantage of many benefits such as: tracking your orders, making return requests, joining any promotions.

Please contact our customer care service using the dedicated form.

You can change your information at any time by logging into your account.

On the home page, by logging into your account, click on "Forgot Password." A wizard will help you create a new password.

By clicking in the shopping cart icon, you can access the list of selected products. To the right of each product you will find the button that will allow you to remove it from your cart.

On the bottom page of each newsletter you will find a link that allows you to unsubscribe directly.

Please, call +39 02 80016570 or by filling out the contact form found in the Customer Service section.